Module One

Hidden Costs - Understanding Expenses in the Accommodation Industry

Get an insider's look at the critical financial aspects of running an accommodation business, including both expected costs and those hidden expenses that can surprise new owners.

This module is all about preparing you to make informed decisions that support your venture's success.

Module Two

Mastering Guest Management and Excelling in Customer Service

Understanding Guest Expectations: This module is designed to equip you with the knowledge and tools necessary to not just meet but exceed the expectations of your guests. By understanding what guests truly value and implementing thoughtful touches, you'll be well on your way to creating a thriving accommodation business that guests can't wait to return to.

Creating a Positive First Impression: make a lasting positive impression on your guests, setting the stage for a memorable stay and fostering a strong foundation for guest loyalty and advocacy.

Handling Guest Complaints & Challenges: This lesson is designed to equip you with the skills and confidence needed to face these situations head-on, transforming potential issues into positive outcomes.

Building Loyalty Through Exceptional Service: See how a culture of genuine care and consistent excellence can transform one-time visitors into lifelong patrons

The Serious Business of Cleaning: The cornerstone of guest satisfaction and the success of your rental business. No matter the size or style of your property, maintaining impeccable cleanliness is crucial for creating positive guest experiences and securing glowing reviews.

Module Three

5 stars Placing your Business at the Forefront

Develop a targeted action plan that leverages everything you've learned to consistently earn 5-star reviews, thereby boosting your accommodation's reputation and appeal.

Module Four

Management Essentials

Websites - Do you need one? Whether you're just starting out or looking to expand, this lesson will equip you with the knowledge to navigate the digital aspect of your business effectively. You'll have a clearer understanding of the role a website can play in your rental business and how to make informed decisions based on your specific circumstances. 

Choosing Hostfully as Your Property Management System: Gain insider insights from Truyen Nguyen, the Senior Director of Business Development, who will provide a comprehensive understanding of the importance of choosing the right PMS for your rental business and how Hostfully might meet those needs.

Mastering Automated Communication: This lesson is designed to introduce you to the essential automated messages every host should implement, demonstrating how automation can significantly streamline your operations and reclaim your valuable time.

Pets: While many guests love the idea of travelling with their furry friends, is it worth the extra cleaning and maintenance? In this lesson, I'll share my perspective on accommodating pets to help you make an informed decision about pet policies in your accommodation.